Field Service Allrounder

Follow daily routes planned by our Dispatcher Team to visit corporate customers in Lausanne and the surrounding area. Drive cargo e-bikes, cars, or small vans depending on your assigned route. Clean and inspect FELFEL fridges and restock Gavetti coffee machines to maintain high quality standards. Ensure all equipment and surrounding areas meet strict hygiene and presentation requirements. Refill essential products and materials, including coffee beans, milk, tea, sugar, cutlery, and utensils. Collect recycling materials and return them to the warehouse or local recycling partner. Engage warmly with customers, answering questions and gathering feedback on-site. Document every visit accurately by scanning products, taking photos, and updating information via our mobile apps.

As our Field Service Allrounder, no two days are exactly the same. On some days, you will complete a Gavetti coffee tour through Lausanne with one of our cargo e-bikes. On other days, you will travel by car or van to corporate customers located further away and take care of their FELFEL fridges and Gavetti coffee machines. Wherever your route takes you, your goal stays the same: to make sure everything runs smoothly and our customers receive the best possible service. Our team motto: Go the extra mile and do everything possible to make our customers happy. :)

• Previous experience in service, customer care, or a similar hospitality-driven industry is a plus.

• Valid Category B driver's license with confidence riding cargo e-bikes and navigating larger cars or small vans.

• High degree of reliability, independence, attention to detail, and a precise working style.

• Warm, positive personality with a strong commitment to delivering exceptional Customer Happiness.

• Strong initiative, practical common sense, and availability to work at least two full days per week (including early morning or evening shifts).

• Fluency in both French and English is required.

• Non-smoker - we don't want you to smell like cigarettes, neither at work nor at customer meetings. After all, FELFEL is about good food.

• Valid work permit or Swiss passport.