Account Manager

Own and manage a large portfolio of clients from post trial engagement to renewal. Build and maintain strong, long-term relationships with key contacts to manage expectations and overall satisfaction and retention. Analyze client needs continuously to optimize their experience and pinpoint cross-sell or upsell opportunities. Drive organic growth actively within your segment to maximize account potential and business value. Engage proactively with clients flagged during health checks and monitor key metrics to prevent churn proactively. Lead account reviews, contract negotiations, and renewals with confidence and care. Work hand in hand with our Acquisition, Product, Operations, and Support teams so every client gets one seamless FELFEL experience. Bring what you hear from clients back inside, so we keep making our food and service better.

FELFEL is all about good food and coffee in the workplace: we help Swiss employers become masters of hospitality. With our smart fridge ‘FELFEL’ and delicious barista coffee ‘Gavetti’, we enable companies to provide their employees with first-class, ultra-fresh food and drinks throughout the day. Whether hearty and traditional, modern and vegan or high in protein - our weekly changing menu ensures that all employees always have something to be excited about ;). FELFEL is a family business that was founded in 2013. Today, we take care of around 1000 locations in Switzerland, and have 150 employees across our offices in Lausanne, Zurich and New York.

• 3–5 years in account management, client success, or a similar customer-facing role.

• Proven track record of efficiently managing and growing a large, diverse client portfolio.

• Confidence with CRM tools (Hubspot) to keep your work organized and your clients well looked after.

• A proactive, solution-oriented mindset that combines a sales instinct with a real sense of hospitality — you spot opportunities to grow accounts while genuinely taking care of people.

• Excellent communication skills and the ease to connect with everyone from an office manager to a CEO.

• Energy for a fast-paced environment, paired with the patience to build relationships that last.

• Fluent German and proficient in English.

• Non-smoker - we don't want you to smell like cigarettes, neither at work nor at customer meetings. After all, FELFEL is about good food.

• Valid work permit or Swiss passport.