Account Manager

Own and manage a large portfolio of clients from post trial engagement to renewal. Build and maintain strong, long-term relationships with key contacts to manage expectations and overall satisfaction and retention. Analyze client needs continuously to optimize their experience and pinpoint cross-sell or upsell opportunities. Drive organic growth actively within your segment to maximize account potential and business value. Engage proactively with clients flagged during health checks and monitor key metrics to prevent churn proactively. Contract negotiations, account reviews, and renewal or termination processes. Collaborate cross-functionally with our Acquisition, Product, Operations, and Support teams to ensure a consistent client experience. Provide valuable feedback to internal teams based on client insights to continuously improve our offerings and processes.

FELFEL is all about good food and coffee in the workplace: we help Swiss employers become masters of hospitality. With our smart fridge ‘FELFEL’ and delicious barista coffee ‘Gavetti’, we enable companies to provide their employees with first-class, ultra-fresh food and drinks throughout the day. Whether hearty and traditional, modern and vegan or high in protein - our weekly changing menu ensures that all employees always have something to be excited about ;). FELFEL is a family business that was founded in 2013. Today, we take care of around 1000 locations in Switzerland, and have 150 employees across our offices in Lausanne, Zurich and New York.

• 2+ years of professional experience in client success, account management, or a similar customer-facing role.

• Proven track record of efficiently managing and growing a large, diverse client portfolio.

• Confident use of CRM tools is necessary

• Proactive, solution-oriented mindset with a sense of hospitality

• Excellent interpersonal and communication skills to connect effectively with various stakeholders.

• Ability to thrive in a fast-paced environment while building meaningful, value-driven relationships.

• Fluency in German and English

• Non-smoker - we don't want you to smell like cigarettes, neither at work nor at customer meetings. After all, FELFEL is about good food.

• Valid work permit or Swiss passport.